extbo Privacy Policy – Your Data, Handled with Care

extbo is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy applies to all services offered through the extbo website, including account registration, sports betting, casino-style games, deposits, and customer support interactions. By creating an account or continuing to use extbo, you acknowledge that you have read and understood this policy. We encourage you to review this page periodically, as we may update it from time to time to reflect changes in our practices or applicable Philippine regulations. If you have any questions about how your data is handled, the FAQ page is a good starting point, and our support team is always available via the contact details in the footer.

1. Information We Collect

When you register for an extbo account, we collect personal information that is necessary to verify your identity and provide our services, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a copy of a valid government-issued ID to confirm your age and identity in compliance with applicable regulations. When you make deposits or withdrawals, we collect transaction details including payment method information, transaction amounts in Philippine pesos (PHP), and timestamps. We also automatically collect technical data when you use our platform, such as your IP address, device type, browser version, and pages visited, which helps us improve performance and detect suspicious activity. Cookies and similar tracking technologies are used to maintain your session, remember your preferences, and analyse how players interact with the site — you can manage cookie preferences through your browser settings. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and responsible gaming compliance.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your extbo account, process deposits and withdrawals in PHP, and deliver the gaming and betting services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy — these communications are essential and cannot be opted out of while your account remains active. Your identity and age verification data is used to comply with our legal obligations under Philippine regulations, including confirming that all players are at least 21 years of age. Technical and usage data helps us monitor platform performance, investigate and resolve technical issues, and protect the security of all player accounts. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify any individual player. extbo does not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

3. Sharing of Your Information

extbo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If extbo undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing purposes without your explicit consent.

4. Data Retention

extbo retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard financial record-keeping requirements. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, but certain records may need to be retained for compliance purposes even after your account is closed. We regularly review the data we hold and securely delete information that is no longer necessary for the purposes for which it was collected. If you have questions about how long specific types of data are kept, please contact our support team using the email address in the footer.

5. Your Rights as a Filipino Player

As a player based in the Philippines, you have the right to access the personal information extbo holds about you, and to request a copy of that data in a commonly used format. You may also request corrections to any inaccurate or incomplete information in your account at any time by contacting our support team. If you believe that your personal data is being processed unlawfully or that we have retained data beyond the period necessary, you have the right to request its deletion, subject to any overriding legal obligations we may have. You have the right to object to certain types of data processing, including the use of your data for analytics purposes, and to withdraw any consent you have previously given. To exercise any of these rights, please reach out to us using the support email displayed in the footer of this page, and we will respond to your request within a reasonable timeframe. extbo is committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine privacy law.

6. Security of Your Data

extbo implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the extbo platform is encrypted using industry-standard protocols to prevent interception during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data protection obligations. While we take every reasonable precaution to secure your information, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your extbo account and to keep your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please notify us immediately using the contact details in the footer so we can take prompt action.

7. Cookies and Tracking

extbo uses cookies and similar technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how players navigate the site so we can continue improving the experience. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. Analytics cookies help us understand which parts of the platform are most used and where improvements can be made — these are anonymised and do not identify you personally. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the extbo platform. By continuing to use the site after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

8. Changes to This Policy

extbo may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their account email address. Your continued use of the extbo platform after any update to this policy constitutes your acceptance of the revised terms. We encourage all players to review this page periodically so they remain informed about how their personal information is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options, including account closure.

Last updated: June 2025. For questions, contact us at the email address listed in the footer of this page.